Terms & Conditions
Turkey Istanbul Tours offers a variety of tours, tickets and services (“products”) through its website (turkeyistanbultours.com).
Our Terms & Conditions contain legal obligations, we encourage you to read them carefully. They form the basis on which bookings are accepted by Turkey Istanbul Tours.
Unless otherwise stated, purchases made through Turkey Istanbul Tours or any affiliated website are subject to these Terms & Conditions; in all booking arrangements, the person making the booking shall be deemed to have accepted these conditions on behalf of the persons named in the booking.
No variation to these Terms & Conditions shall be of any effect unless made in writing by and with the authority of Turkey Istanbul Tours.
- By using Turkey Istanbul Tours or any affiliated website, you agree to be legally bound by these terms, which shall take effect immediately.
- If you do not agree to be legally bound by all the following Terms & Conditions, please do not access and /or use Turkey Istanbul Tours or any affiliated website.
- Turkey Istanbul Tours may change these Terms & Conditions at any time by posting changes online. Please review these Terms & Conditions regularly to ensure you are aware of any changes made by Turkey Istanbul Tours. Your continued use of Turkey Istanbul Tours or a affiliated website after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
- You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use Turkey Istanbul Tours content (inclusive of text, images, URLs, pricing information, etc.) in any way except for your own personal, non-commercial use. Any other use of Turkey Istanbul Tours content requires the prior written permission of Turkey Istanbul Tours (if you’re interested in becoming a Turkey Istanbul Tours affiliate, please contact us.
- You agree to use Turkeyistanbultours.com and affiliated websites only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of Turkeyistanbultours.com.
- Your use of Turkeyistanbultours.com or any affiliated sites is intended for personal, noncommercial use and/or to make legitimate requests to book the products or services offered. You agree not to use this site to make any speculative, false or fraudulent requests. You agree not to use robots or other automated means to access this site, unless specifically permitted by Turkey Istanbul Tours.
- You represent and warrant that you (a) have not previously been suspended by Turkey Istanbul Tours or otherwise banned from the site; (b) are not a direct competitor of Turkey Istanbul Tours; (c) do not have more than one Turkey Istanbul Tours account at any given time; and (d) that you have full power and authority to enter into these Terms of Service and in doing so will not violate any other agreement to which you are a party.
- We grant you permission to use the site subject to the restrictions in these Terms & Conditions. In accessing or using the site, you may be exposed to content that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate. Turkey Istanbul Tours does not endorse such content, and cannot vouch for its accuracy. You therefore access and use the site at your own risk.
- You can contribute to the site in a number of different ways, including writing reviews, uploading photos, filling out your public profile, and rating other users’ contributions (your “Content”).
- We may use Your Content in a number of different ways, including displaying it on the site, reformatting it, editing it for clarity and grammar, incorporating it into advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same in connection with their own websites and media platforms (“Other Media”). As such, you hereby irrevocably grant us permission to use your Content for any purpose. You also irrevocably grant the site’s users and the users of any Other Media the right to access Your Content in connection with their use of the Site and any Other Media. Finally, you irrevocably waive, and cause to be waived, any claims and assertions of moral rights or attribution with respect to Your Content.
- You alone are responsible for your Content. You assume all risks associated with your Content, including anyone’s reliance on its accuracy, completeness or usefulness, or any disclosure by you of information in your Content that makes you personally identifiable. You represent that you own, or have the necessary permissions to use, and authorize the use of, your Content as described herein. You may not imply that your Content is in any way sponsored or endorsed by Turkey Istanbul Tours.
- You may expose yourself to liability if, for example, Your Content violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; contains material that is false, intentionally misleading, or defamatory; contains material that is unlawful, including illegal hate speech or pornography; exploits or otherwise harms minors; or violates or advocates the violation of any law or regulation.
- We may remove or reinstate user Content from time to time at our sole discretion. For example, we may remove a review if we believe it violates our content guidelines. We have no obligation to retain or provide you with copies of your Content, nor do we guarantee any confidentiality with respect to your Content.
- Turkey Istanbul Tours may display advertisements and other information adjacent to or included with your Content on the. You are not entitled to any compensation for such advertisements. The manner, mode and extent of such advertising are subject to change without specific notice to you.
Product Validity, Modifications & Amendments
- All products, tours and services offered by Turkey Istanbul Tours are valid as per the dates displayed at (turkeyistanbultours.com). Turkey Istanbul Tours is not responsible or liable for any information that it does not directly provide.
- All requests for modifications/amendments must be directed to the Turkey Istanbul Tours Customer Care Team who will process the request.
- Turkey Istanbul Tours does not charge a fee to amend or change the dates of an existing booking, as long as the request is received by our Customer Care team more than three (3) days ahead of your confirmed travel date.
- It is not possible to change or modify a special event, theater or show ticket. Sales of these tickets are final and cannot be amended once your original purchase is confirmed.
- All rother date-change requests and amendments are subject to availability by our suppliers and/or service providers; Turkey Istanbul Tours cannot guarantee the success of any date-change request.
- If you request a date change within three (3) days or less of your confirmed travel date, Turkey Istanbul Tours will attempt to honor your request; however changes made three days or less from your original travel date may attract an additional fee. For multi-day and overnight tours, date changes made within seven (7) days of your confirmed travel date may also attract additional fees from our suppliers and/or service providers.
- Occasionally our suppliers and/or service providers make changes to tour dates, prices, inclusions, coverage, age requirements, etc. As a result, Turkey Istanbul Tours reserves the right to cancel, change or substitute any service, tour, ticket or product that you have booked at Turkeyistanbultours.com websites, at any time, for any reason.
- In such cases, if you are dissatisfied with the alternatives offered, you are entitled to a full refund of the original purchase price.
- Notwithstanding the above, when we are informed in advance by our agents, service providers and /or suppliers of a significant change to a booking and /or to a tour, product or event, we make every reasonable effort to notify the consumer, travel agent and/or distributor as appropriate, in order to amend or re-issue the booking where feasible.
Pricing & Inclusions/Exclusions
- Prices listed on Turkeyistanbultours.com website is per person, unless otherwise specified.
- Prices are based on the local tariff at the time of quoting, converted at the prevailing foreign-exchange rate as determined by Turkeyistanbultours.com
- Price quotations are subject to change without notice, until a booking has been confirmed.
- Unless otherwise specified, prices do not include any use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.
- Prices do not include tips/gratuities to tour directors, drivers or local guides; passport and visa fees; baggage and personal insurance; any items of a personal nature; and any beverages not specifically listed under “Inclusions” on the product pages of Turkeyistanbultours.com.
Payments & Cancellations
- Turkey Istanbul Tours accepts the following credit cards: Mastercard, Visa and American Express.
- There is no charge or service fee for processing credit or debit card payments.
- Full payment by credit or debit card is required to make a reservation. Payment will be listed as Turkey Istanbul Tours or Daroute Travel on the credit or debit card statement.
- No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized.
- Canceling a booking with Turkey Istanbul Tours can result in cancellation fees being applied by Turkey Istanbul Tours, as outlined below. Additional fees may be levied by the individual supplier/operator (see your Reservation Voucher for specific details). When canceling any booking you will be notified via email, facsimile or telephone of the total cancellation fees.
- . Event, Attraction, Theater, Show or Coupon Ticket
These are non-refundable in all circumstances.
- . Event, Attraction, Theater, Show or Coupon Ticket
- Tour Products & Services
If you cancel at least 7 calendar daysin advance, there is no cancellation fee.
If you cancel between 8 and 40 calendar days in advance, you will be charged a 50% cancellation fee.
- If you cancel between 41 and 59 calendar daysin advance, you will be charged a 30% cancellation fee.
If you cancel until 60 calendar days in advance, you will be charged a 10% cancellation fee.
Please kindly note that:
Flight tickets, bus and ferry tickets are not included in the above cancellation policy. Once your program is confirmed and flight/ferry tickets are purchased, any changes on the dates of the flight program will incur a change fee or in case of cancellation (this is additional to the service fee), 100% cancellation fee for the flight/ferry/bus tickets will be incurred regardless of the above cancellation policy.
- The value of the transaction may be subject to taxes, foreign transaction, currency exchange or other fees. Your bank or credit or debit card company may convert the payment into the local currency and charge fees, resulting in differences between the amount displayed on Turkeyistanbultours.com website, and the final amount charged to your bank account or credit or debit card statement. Please contact your bank or card company if you have any questions concerning any applicable conversion or fees.
- Under this agreement, the payment processing services for services purchased on this website are provided by Turkey Istanbul Tours Limited on behalf of Daroute Travel or by Turkey Istanbul Tours Systems Pty, depending on the type of payment method used for the purchase of services.
- In the event you choose to pay with a credit or debit card and the payment is processed via a European Acquirer, these terms are an agreement between you and Turkey Istanbul Tours Limited. For any other type of purchases, these terms are an agreement between you and Daroute Travel or Turkeyistanbultours.com Systems Pty and services will be delivered by Daroute Travel or Turkey Istanbul Tours Systems Pty directly.
- Turkey Istanbul Tours provides customers with information regarding Tour Guides in many destinations in Turkey. Tour guides are independent contractors and not agents or affiliates of Turkey Istanbul Tours.
- Customers are responsible for working directly with private tour guides on scheduling, meeting time / place, tour specifics and, where specifically noted, payment terms. Turkey Istanbul Tours makes no representations or warranties of any kind regarding tour guides or their services.
- By booking a tour guide, customers acknowledge and agree that, in addition to Turkey Istanbul Tours ‘s standard Terms and Conditions, neither Turkey Istanbul Tours nor its agents are liable for any accidents, losses, injuries, damages, delays, expenses due to any action or inaction on the part of the guide or his/her services.
- Turkey Istanbul Tours ‘s ‘Worry-Free Shore Excursion’ guarantee does not apply to tour guides.
Turkey Istanbul Tours Official Itinerary
- You will receive a official itinerary, event or service booked. In order to access and print your official itinerary, you will be provided access to a secure webpage hosted by Turkey Istanbul Tours that contains a link to your official itinerary.
- You must provide the original, authentic official itineraryto the appropriate service provider in order to redeem your tour, ticket, or package. Your reservation cannot be honored or redeemed without presenting a valid Turkey Istanbul Tours official itinerary.
At Turkey Istanbul Tours, we recognize that earning and retaining your trust is one of the most important things we do as a business. Protecting your privacy is a responsibility we take very seriously.